Zendesk Support Automations ideas • as Trigger

Explore these Zendesk Support Automations ideas to simplify your work;

• When a new ticket is created in Zendesk Support, automatically log the details into a Google Sheets spreadsheet.
• When a Zendesk Support ticket is marked as urgent, send a Slack notification to the support team channel.
• If a ticket in Zendesk Support is closed, update the corresponding task in Asana to "Completed".
• When a Zendesk Support ticket is assigned to a support agent, send a personalized welcome email to the customer.
• When a ticket in Zendesk Support is rated as "bad", post an alert in a Microsoft Teams chat for the support lead.
• If a ticket is updated in Zendesk Support, sync the change with a Trello card linked to the same issue.
• When a new user is created in Zendesk Support, add their information to a HubSpot CRM contact list.
• When a ticket in Zendesk Support is resolved, send a feedback survey to the customer using SurveyMonkey.
• Once a day, compile all new tickets from Zendesk Support and email a summary to the support manager.
• When a ticket in Zendesk Support is tagged with "billing", notify the finance team via email.
• When a new ticket comes into Zendesk Support, automatically create a new record in Airtable.
• If a ticket in Zendesk Support hasn't been updated in 48 hours, remind the assigned agent via SMS.
• When a Zendesk Support ticket is assigned to a particular group, create a Jira issue linked to the ticket.
• When a ticket in Zendesk Support is categorized as "feature request", add it to a Productboard roadmap.
• When you receive a new ticket in Zendesk Support, update the corresponding record in Salesforce.
• When a ticket is marked as "resolved" in Zendesk Support, record customer feedback into a Notion database.
• For each new ticket in Zendesk Support, assign a random motivational quote to the ticket and notify the agent.
• Automatically upload attachments from Zendesk Support tickets to Google Drive when they are added.
• When a ticket is reopened in Zendesk Support, escalate an AlertOps notification to the on-call team member.
• If a ticket is high priority in Zendesk Support, set a recurring reminder in Google Calendar until it's resolved.
• When a new ticket is created in Zendesk Support, increment the ticket counter in a Monday.com dashboard widget.
• If a customer ticket in Zendesk Support is marked as "refund request", initiate a refund process in QuickBooks.
• Once a week, generate a report of all tickets from Zendesk Support and present it in a Confluence page.
• When a ticket is automatically closed in Zendesk Support, send a custom thank-you email to the customer.
• When a ticket is labeled as "social media" in Zendesk Support, create a content request in Buffer.
• Upon receiving an urgent ticket in Zendesk Support, trigger a PagerDuty alert for immediate attention.
• Whenever a ticket status changes to "on hold" in Zendesk Support, inform the client with a status update email.
• If a ticket is missing a response in Zendesk Support after an hour, send an automatic follow-up email.
• Assign tickets labeled as "IT Support" from Zendesk Support to a ServiceNow incident automatically.
• When a customer gives a positive rating on a resolved ticket in Zendesk Support, share the feedback on Slack.